Your wallet should be funded immediately your transfer reflects on the Blockchain.

A transfer fee could have been deducted from the total BTC sent from platform you transferred your BTC.

Zickie.ng employs an off-chain method when handling some BTC transactions within the system. Off-chain transaction takes the value outside of the Blockchain and they can be executed instantly.

Off-chain transactions offer more security and anonymity to the participants because details are not publicly broadcast and most importantly off-chain transactions usually don't have a transaction fee.

The transactions may be later reported or batched together before submitted to the main chain.

A screenshot (proof) of the transfer or deposit should be uploaded after the transaction has been initiated on the platform.

The trade reference number should be included as the transfer reference/comment/remark when making the transfer for faster processing.

Yes, the USD value of all transaction are on the Sell and Buy page

Rates at which a transaction was processed can be found in your Transaction History

You can set your preferred bank account details in the Bank section from the Menu and you can also send Nara to a different account directly from the withdrawal page without changing your preferred bank account.

A government ID is needed to prevent fraud only when buying BTC for the second time on the platform (the first buy order is limited to only ₦20,000 without KYC)

Any upload of your government issued ID (front side and back side) and a selfie of the owner holding the ID card matching your profile name is needed.

Your KYC upload could have been rejected if the images uploaded are not visible enough for validation, if the name does not match the profile account name, if the picture in the ID and the person holding the ID card do not match, if the ID card is partially blocking part of the users face during selfie or if the ID number typed in and the ID in the upload do not match.